Nonoo accepts the following payment methods for orders placed on the website: American Express, MasterCard, Visa, Nonoo gift cards and PayPal. Please note that PayPal is only accepted on Nonoony.com in the United States. We do not charge your credit card until the date we ship your merchandise. Please also note that we are not responsible for typographical errors entered at checkout.
Nonoo offers free UPS ground shipping on all orders. If you wish to receive your order more quickly, you can select Next Day Air or 2nd Day Air at your own expense. Shipping rates are determined by weight and destination at point of purchase. Next Day Air and 2nd Day Air are not available for Saturday delivery.
Nonoo orders are processed Monday - Friday, excluding bank holidays. Standard UPS ground orders ship within 48 hours, pending product availability and credit card authorization. All priority orders must be placed by 1pm EST for same day shipping. Orders placed after 1pm EST on Friday, will be processed the following Monday. Shipping times may vary due to product availability and credit card authorization.
Nonoo offers two international shipping methods: Standard and Express. All international orders are shipped via FedEx. Shipping rates are determined by weight and destination at point of purchase.
Payment of customs and/or duties will be necessary to release your order from before delivery. Customs fees are non-refundable. Please be advised that customs and duties are charged by your country based upon the original retail value of the items ordered, the country of origin, and the materials used to make the item. These rates are calculated by your country, and unfortunately Nonoo does not have any control over the amount you will be charged.
Please do not reject the delivery of your order. In the event that you choose to reject the delivery of your order you will be responsible for the customs fees and shipping charges to and from your country. Please understand that FedEx does charge shipping fees and custom fees in the event that you refuse your delivery, and Nonoo does not cover these fees. The rejected package will be returned to Nonoo and the cost of 2-way international shipping plus customs fees will be deducted from your refund.
Making a return or exchange is easy. Just email us within 7 days of receiving your delivery at [email protected] quoting your order number and stating the item you would like to return and why. Please note, all sale merchandise is final sale. We will not accept returns, exchanges, or order cancellations on sale orders.
Items should be returned new, unused, and with all garment tags still attached. Where provided, items should be returned in their original packaging. All items returned must also have a return code on the return form. Your full refund, minus the shipping charges, will be credited to the credit card of the original purchaser. All sales taxes are refundable; however return shipping charges are at your own expense. Please note credit card refunds may take up to ten business days for your bank to complete depending upon their processing time. This can vary greatly between credit card issuers.
Should you receive an item that is not in perfect condition, please contact us immediately. In the event that this occurs, Nonoo will cover the cost of return shipping. Items should be returned in their original packaging to ensure that they are not damaged in transit. We prefer that you return the items via UPS however you may return the goods by any secure means. Please use the following address for returns:
Nonoo at 611 Broadway, Suite 730, New York, New York 10012
By law, all items shipped to addresses in New York will be charged sales tax.
Price adjustments will be honored within 14 days of the original purchase date, with the original receipt. Items are only eligible for a price adjustment if the same style, size, and color are in stock at the time of the request. Refunds will be processed in the original form of payment.